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Careers

We’re always looking for smart, forward-thinking problem solvers to join our team.  Through the use of our technology platform, and our patient-focused approach to service, we help non-profit hospitals and health centers  provide helpful home delivery pharmacy services and gain insight into their patients’ care.

Benefits:

  • Generous Health Benefits for Employees
  • Simple IRA w/ 3% full match for qualified full-time employees

To apply: Read Carefully!  We receive a lot of resumes and have a process for sorting through them.

To apply for an opening, please contact us in the following manner:

Step 1. Enter the position you are applying for in the subject line of the email.  If you are applying for a part-time position please also note this in the email subject by inserting the phrase “Part Time”  (ex. Patient Enrollment Representative Part Time)

Step 2. Paste your cover letter into the body of the email

Step 3. Attach your resume as a .pdf file to the email – be sure to include your name in the file name of the resume you attach (johnwdoeresume.pdf for example).

Step 4. Send the email with the attached resume to careers@equiscript.com

Current Openings

Business Analyst

General Description
  • The successful candidate will work with others, both internally and externally, striving for ways to make their jobs easier, looking for opportunities for improvement in processes and systems and assisting with the implementation.
  • This position requires interacting with other people and the ability to train and encourage them in the use of new ways to do their work.
  • We are only looking for flexible individuals who are excited to fit in with our positive company culture and are excited about the challenges of working with a young, rapidly growing company.
Duties
  • Develop information and process related workflows, permissions, and rules that enhance company services
  • Spend time with employees and partners/vendors with a keen eye towards their efficient use of Equiscript’s processes and systems, with emphasis on its SalesForce.com instance
  • Propose improvements to process and systems and prepare project requirement specs for use by developers
  • Assist with implementation of and training on process and system improvements
  • Ensure that workflows, processes and process improvements required to support optimal customer service are correctly defined and documented and implemented
  • Provide technical direction and guidance, as well as hands-on project management, for all product development
  • Provide training on company systems
Key Responsibilities
  • Ensuring that Equiscript’s patient sales professionals and pharmacy partners can function efficiently and have access to the information needed for effective patient contact without the distraction of extraneous information
  • Ensuring efficient processes surrounding the communication and transfer of information with clients and partners
Professional Qualities
  • Strong written and verbal communication skills
  • Detail-minded with excellent critical thinking ability
  • Flexible, adaptable personality, open to change
  • Conscientious and organized
Knowledge/Skills
  • Solid and practical understanding of technology, web-based applications and relational databases
  • Strong MS Excel skills
Preferred Experience
  • Two or more years in project management, business analyst or IT related position
  • Two or more years with SalesForce.com
  • Some experience with project planning tools would be beneficial
Physical Requirements
  • Ability to travel occasionally
Additional Information
  • Cleared Background Check Required
  • Position Located in Mt. Pleasant
  • Simple IRA w/a 3% Match
  • Benefits include health plan, dental, vision, paid time off

Program Efficiency Assistant

Equiscript, LLC is seeking a highly organized, motivated professional to join our team as a Program Efficiency Assistant.

The Program Efficiency Assistant will work under the supervision of the Program Efficiency Specialist to provide support for patients who have newly enrolled in our program. You will be responsible for collaborating with our sales team, health care provider clients, and our partner pharmacies to ensure patients’ prescriptions are filled in a timely manner and that patient service expectations are exceeded. This involves monitoring patients’ progress, communicating with the parties involved, and keeping patients informed of updates.

The Program Efficiency Assistant will play an important role in building our programmatic efficiencies and in building relationships with our patients.

This position involves working with patients over the phone. You must be focused, personable, detail oriented, and strategic. You must be passionate about providing excellent patient care.

Key Activities Include:

-Monitoring outstanding patients to ensure that their prescriptions are processed, filled, and delivered prior to need-by dates
-Communicating updates and program expectations to patients
-Helping patients understand the importance of medication adherence, and noting patients who are not adherent, so that we can notify their medical team
-Providing exemplary patient service and care
-Working as part of a team to achieve company goals
-Working with Salesforce.com (Salesforce experience helpful, but not required)
-Working with the Program Efficiency Specialist to ensure that all prescription requests have been sent to our pharmacies in a timely manner, tracking those that have not and removing process barriers.
-Addressing client concerns, problem solving, and process improvement initiatives
-Providing clear, timely patient support so that we can enroll patients and keep them happy

Professional Qualities:

-The successful candidate for this position will be efficient, proactive, personable and willing to perform a wide variety of tasks.
-Excellent oral and written communications skills
-Attention to detail and accurate documentation in patient and client accounts
-Must be able to demonstrate patience and empathy when dealing with patients
-Must be able to communicate drug and medication information appropriately
-Must be highly organized and able to handle and prioritize multiple simultaneous requests in order to be sure that tasks are completed in a timely manner and deadlines are met
-Must be able to work independently and be proactive
-Must have good problem solving skills, be resourceful and take initiative
-Must have computer aptitude, and be able to work comfortably in a web-based system that uses extensive reporting to identify service risks for resolution

Preferred Experience:

-2-3 Years medical practice or pharmacy experience, or Pharmacy Technician experience with customer service experience
-Practical understanding of medical terminology and medications
-Saleforce.com experience and knowledge is a plus, but not required
-Proficient in Microsoft Office

Physical Requirements:

-Ability to work full-time in a phone-based office environment.

Additional Information:

-Cleared background check required.

Employment Information:

-Position located in Mount Pleasant, SC
-Benefits include health plan, dental, vision, paid time off
-Simple IRA with 3% match

Patient Care Advocate

Equiscript, LLC is seeking a professional who is passionate about providing excellent patient care to join our team as a Patient Care Advocate.

The Patient Care Advocate will work under the supervision of the Patient Experience Manager to provide exemplary service to patients who have enrolled in our home delivery pharmacy program.

The successful candidate for this position will handle customer service inquiries from members, providers, physicians and internal and external clients related to medication fills and pharmacy benefits. This position will require you to work to research and resolve problems in a timely manner, use computerized systems to gather information and respond to questions, and document issues and resolutions in a common database.

Essential Functions:

-Handle inbound and outbound member, provider and physician calls. Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable.
-Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines.
-Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns.
-Identify and escalate in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needs.
-Contact patients on Lost and At Risk lists, to resolve patients’ concerns and try to re-enroll them in the program.
-Contact patients after they have received their first shipment to ensure that they had a good experience, and that their expectations were met. Address any issues that are raised on these calls.
-Communicate filling and shipping instructions to partner pharmacies using Equiscript workflows, often in Salesforce.com. (Salesforce.com experience helpful, but not required).
-Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety.
-Other duties as needed.

Professional Qualities:

-Excellent oral and written communication skills
-Attention to detail and accurate documentation in patient and client accounts
-Must be able to demonstrate patience and empathy when dealing with patients
-A practical understanding of medical terminology and medications is highly desired. Must be able to pronounce medical terms, including drug names, and communicate drug and medication information appropriately.
-Patient care experience highly desired
-Detail-oriented
-Deadline driven
-Problem solver
-Ability to work independently after training

Preferred Experience:

-2-3 years patient care experience highly desired (Are you an experienced CNA, RNA, LPN, -Pharmacy Technician, or Medical Assistant looking for an office-type of position where you can still interact with patients? We want you!)
-Proficient in Microsoft Office, email, Internet use
-Saleforce.com experience and knowledge is a plus, but not required

Physical Requirements:

-Ability to work full-time in a phone-based office environment.

Additional Information:

-Cleared background check required.

Salary Range: $27,000 – $30,000 annually

 

Inside Sales Professional

Equiscript, LLC is looking for Inside Sales Professionals that can effectively enroll patients by communicating the value of the Equiscript program and its benefits to our clients’ patients. This is a sales job.

The ability to read a script is not enough! We are looking for people that want to use their natural sales and influence skills, knowledge and personality to engage patients and educate them about a service that can help ensure they have the medications they need to stay healthy. The successful Patient Sales Professional will maximize opportunities by taking responsibility for the relationship with the patient through consistent, effective follow-ups. Just as no two people are alike, no two conversations with patients will be alike. The Patient Sales Professional will integrate their training in the program and the healthcare industry in general to ensure that patients fully understand the opportunity that the program provides without needing scripted answers. The Patient Sales Professional will drive the patient enrollment through all steps to ensure that the patient’s prescriptions are received and the medications are shipped by the pharmacy. The patient depends on you, and you know that the sale isn’t complete until the medications ship!

Most of the patients that we call have multiple prescriptions (more than 8 in most instances) that they are picking up from multiple pharmacies. It will be your job to introduce this program to the patient, explain how it will help simplify their life, and to make them comfortable transitioning their prescriptions to the home delivery pharmacy associated with the facility where they receive their medical care.

Why this is (and is not!) a sales role all at the same time.

We’ve found the word “sales” has different meanings to different people, so here is what this position is and is not.

The goal of the Inside Sales Professional is to contact patients, explain the Equiscript program and convince the patients that it will be to their benefit to move their prescriptions from their current pharmacy to their physician’s home delivery pharmacy. They are already having the medications filled; you must be able to effectively explain to them why they should have them filled at their physician’s pharmacy, instead of their current pharmacy.

It is:
-Being enthusiastic about a very helpful service
-Understanding how to sell to people with different personality types
-Being an excellent representative of each of our clients
-Calling patients who are known by name and respected by our clients, and treating each patient as if they are the most important person you will ever speak to
-Being empathetic with the challenges people face related to their health – and life in general
-An opportunity to help someone!

It is not:
-Order taking- we are calling people we care about, not just a blind list.
-“Smile and dial” or volume calling
-A low level job without importance
-An “anonymous” list of sales prospects
-An unengaged position; you must truly care
-A regular sales job

REQUIREMENTS:

-Good relationship building and sales abilities
-A desire to help people and empathy for their challenges
-Able to think and adapt quickly; able to turn a negative situation into a positive (many of the patients we call are sick and may not be feeling well)
-Enjoy solving customer problems in a patient and understanding manner
-Excellent client facing skills
-Capable of multitasking, specifically, navigating web pages while on the phone
-Exceptional communication and personal skills
-Have an easy-going but professional attitude
-Comfortable being on the phone all day
-Previous call center experience helpful
-Past personal experience helping others with their insurance, prescriptions and/or medical care is a plus, but not required.

Compensation:
-Position is a base salary with significant commission potential
-Achievable targets with income potential in excess of $50,000 per year
-Retirement Plan
-Health Insurance

Required Hours: This position requires the availability to work from 9AM-6PM weekdays.

This position is in based in our offices in Mt. Pleasant, SC .

 

© Copyright 2013
Equiscript. All rights reserved.

Equiscript LLC
474 Wando Park Boulevard,
Suite 200
Mt. Pleasant, SC 29464
877-568-4115

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