Please join us in celebrating Rachelle Riley, RN, Care Coordinator at Primary Health Solutions in Hamilton, OH. Rachelle is Equiscript's Site Champion Spotlight for August!
Site Champions play a very important role in the success of Equiscript home delivery pharmacy programs across the country. Site Champions are chosen by the leadership at their health centers as a point of contact between the Equiscript team, providers, and patients. They are super-organized, super-involved superstars who carry out the tasks necessary to make a successful program.
Primary Health Solutions has been working with Equiscript since January of 2016, and Rachelle has been an Equiscript Site Champion for the past year and we are so grateful for her.
When asked what she likes about being the Site Champion for her health center's home delivery pharmacy program, Rachelle said, "I’m so glad that I was given the opportunity to help with this program and our patients' care." She added, "It brings me much joy that I can play a part in helping our patients with their healthcare."
Being a Site Champion does mean there is a little extra work involved. While we try to make being a Site Champion as easy and fun as possible, our Site Champions often find their own ways to manage their process and make adjustments when their schedules get hectic. Rachelle said that for her, she, "always makes a point to look and complete all new patient enrollments toward the middle of each week when able, so that the patient can receive their medications in a timely manner and the requests do not pile up."
Rachelle said that the biggest barrier to care that patients at Primary Health Solutions experience is transportation. This is not uncommon for Federally Qualified Health Centers (FQHCs) that treat a large portion of underserved patients. Rachelle recommends this program because, "...this program is a great resource for our patients. When our patient’s are faced with transportation issues, they benefit from this program and we have noticed an increase in medication compliance."
Account Manager and Client Relationship Manager, Lauren Cox and Fran Anderson said, "Rachelle is an incredible advocate for the program. She is dedicated to helping her patients get the medications they need. She is always friendly and willing to help in any way that she can. We thoroughly enjoy working with Rachelle and appreciate all she does!"
The efforts of Site Champions help to ensure that patients get the best quality service, and that they get their medications when they need them - which keeps patients happier, healthier, and more compliant with their healthcare. Thank you, Rachelle, for being a top-notch Site Champion!